All returns will be calculated as per the actual purchase price paid at the time of purchase. Please note that the returns for credit as well as debit card transactions are issued within two (2) business days, nevertheless it might take up to five (5) business days for the credit to post to your credit card or bank account.
If you have mistakenly received a different product than what you have ordered, or if the product is defective or faulty upon receipt, we will replace the product without any additional cost to you, after your intimation about the issue. If you cancel your submitted order before the product is shipped, we will refund the full and complete purchase price. In case, if you cancel your order after the product is shipped, we will not issue a refund.
In case you are requesting for a refund for your purchase or buying of the Service through our Website, you must put forth your request within ninety (90) days of the date you paid us for the Service. Please note that if you request for a refund once after you click or hit the ‘Finish,’ ‘Print’ or ‘Submit’ button, we will not be able to issue a refund since your form has been created and delivered to you or, as requested by you to the USCIS for processing the form. If you request a refund before you click or hit the ‘Finish,’ ‘Print’ or ‘Submit’ button, then we will refund the full and entire price that you have paid with us.
Please note that all our products that you successfully downloaded from our records are non-refundable. We may provide special offers on our Website at our own discretion and communicate through e-mail, phone or otherwise. If there is a variation between the terms of the special offer and our general terms, then the Terms of the special offer is applicable for that period.
To put forth a request for an exchange or refund, contact Customer Service over the phone during regular business hours at the specified contact number. You may also request our support team to reach out to you for a telecom to discuss about a refund request. Please note that customers ineligible for a refund may be granted a partial refund, which is solely at our discretion.
We are not accountable for any refund owing to technical issues on your computer, including but not limited to: network issues, inability to install Adobe Acrobat Reader, printer issues, mouse and/or keyboard issues, Internet connectivity and/or any other computer issues.
In spite of anything to the contrary herein, with regard to refund requests for Online Form Completion Services only, if you are a resident of the state of California, Illinois, Maryland, Michigan, Minnesota, New York or Washington, you have the right to rescind the transaction for any specific reason, and receive a full refund, within either three (3) business working days or seventy two (72) hours of entering into the contract for such services, whichever is longer as applicable.
The customer service should be contacted over phone during regular business hours to have a cancellation or refund. The customer support number can be found on the homepage in the website. Customers can also email customer support at [email protected] and request a callback to any number they provide in the email.
Disclaimer: immigas.com is a private company which is not affiliated to USCIS or any government agency. We neither provide legal advice nor are a law firm. Also, we only provide self-help services at your reach and are not a substitute for the advice of an attorney.